MyTravel.lk is committed to providing a simple, seamless and efficient refund process. All refund applications are required to be applied through the online. All refunds are subject to final approval by the specific supplier related to hotels, lodging, restaurant and other service providers. The value to be determined for refund will also be subject to the approved refund value by the specific suppliers. Mentioned below is the refund procedure for different payment methods.
We shall notify you on the progress of your refund on a regular basis through calls or emails on the respective contact information provided by you at the time of booking.
A) Credit/Debit Card Payments: Refunds are processed to the credit/debit card account where a payment has been made by the card after deducting the convenience fee.
B) Other forms of Payments: MyTravel.lk will refund only to the person named in the booking. Refund payments will be processed through an account payee cheque drawn in favor of each booking holder will be deposited to the receptive bank accounts. A client needs to submit NIC copy when requesting for a refund.